REGISTRATION IS OPEN
Current IDIS Members - Register with Earlybird savings for $500

NEW FOR 2025 - If you are an existing member and have NOT yet attended an IDIS conference, we are offering a special first-timer option for only $400! 

First-Timer's Package - If you're a non-member and have never attended our Conference before, this is the deal for you. Get a full year of IDIS membership (a $195 value) plus full conference registration for one low price of $595! 

All Other Non-Members - Register with Earlybird savings for $600

Single-Day Pass Option for Local-Area Agents - Register for $99 for a single-day pass
*Only one day-pass option per person may be purchased.

AGENDA
Click here for a high-level agenda. The Conference will start on Monday, Oct. 6 at 3:45 PM.  The meeting will conclude on Wednesday, Oct. 8 at about 9:30 AM. 

MEET OUR KEYNOTE SPEAKER

With over 25 years of experience in hospitality and customer service, Darren Ross has honed a powerful philosophy that’s transformed businesses across industries: “Listen carefully... respond creatively.” This mantra has been the foundation of his work, guiding organizations toward delivering exceptional customer experiences that exceed expectations. 

Darren’s journey began as a messenger delivering packages to LA’s most prestigious hotels. From the lobby, he had a front-row seat to witness customer service done right. That experience ignited a passion that has fueled his career ever since. Obsessed with providing an exceptional level of service, Darren committed himself to continuously refining the art of listening, responding, and making thoughtful improvements to the customer journey.

In 2013, Darren founded Service Freak Hospitality, LLC, where he began leasing and managing the Magic Castle Hotel. Under his leadership, the hotel went from an ordinary property to an award-winning establishment, renowned for its extraordinary customer service and unique amenities. Featured in major publications such as The New York Times and the best-selling book The Power of Moments by Chip and Dan Heath, Magic Castle continues to inspire businesses around the world with its unique approach to service.

Now, as a sought-after speaker and executive coach, Darren shares his wealth of knowledge through interactive keynotes and workshops. His insights into customer service are a game-changer for businesses in any industry, helping companies elevate their customer interaction to create loyal, happy clients who keep coming back. Darren's work is a testament to the idea that no matter the business, the foundation of success is always exceptional customer service.

HOTEL INFORMATION
Grand Sierra Resort
2500 E 2nd St.
Reno, NV 89595 
www.grandsierraresort.com

Book your room at the IDIS $99 group rate here: https://book.passkey.com/go/idis25
Group rate deadline: September 15, 2025

In the heart of Reno, Grand Sierra Resort stands as the pinnacle of luxury and excitement in the region. Recently awarded Reno's Best Overall Gaming Resort, we offer an expansive array of slot machines, table games and a cutting-edge sports book. But our offerings extend far beyond the casino floor. Our award-winning restaurants promise culinary experiences that will delight even the most discerning taste buds. For entertainment, look no further than the Grand Theatre and LEX Nightclub, where the hottest acts and parties in town await. When it's time to relax, our serene spa provides a sanctuary to melt away the stresses of everyday life. Families will find endless fun at Fun Quest, while our poolside oasis and hot tubs offer a perfect escape. With its central location, Grand Sierra Resort is your gateway to all that Northern Nevada has to offer.

QUESTIONS?
Please contact Executive Director Joe Pittman at [email protected] or 402-397-0280.

SPONSORSHIP OPPORTUNITIES
We thank all of our sponsors who continue to support our organization year after year. Please click here if you are interested in learning about sponsorship opportunities for our 2025 Conference. If you have any questions about sponsorship or would like to request an invoice, contact Mollie Montgomery at [email protected].